Refund policy

At skinhive, customer satisfaction is important to us.

1. Return Eligibility

We only accept returns if:

• Product is damaged
• Product is defective
• Wrong item delivered

We do NOT accept returns for:

• Change of mind
• Used products
• Personal dislike

2. Return Time

Return requests must be made within 3 days of delivery.

3. Conditions

• Product must be unused
• Original packaging must be intact

4. Refund Process

• Approved refunds are processed within 5–10 working days
• Refund is issued to original payment method

5. Exchanges

We offer replacements for damaged or wrong items (subject to availability).

6. Return Shipping

• If error is from our side → we cover shipping
• Otherwise customer pays return shipping

7. Contact

📧 skinhive409@gmail.com
📱 03474188632